Melina Chatah op LinkedIn: Lucid Software Shifts to Hybrid, Remote-Friendly Workforce, Announces New… (2024)

You can't compete with me, because I want you to win too. 💃🏼 That's it. That's the post.#collaboration #teamsuccess #empowerment

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While I’m currently traveling and enjoying some PTO, I don't want to wait to share that we’re expanding our team at SoSafe! 🌍We’re looking for a Customer Success Manager who speaks both French and Spanish to join my team. This is a fantastic opportunity to work with a dedicated team committed to making the digital world safer. 🚨 Interested or know someone who might be? Please share this post and/or reach out to me directly!I hope you're enjoying your summer!#hiring #customersuccess #jobopportunity #SoSafe #joinourteamFor more information, check out the job description: https://buff.ly/3WINkBi

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When is the last time you honestly answered the question "what's not working in my life?" 🔍 Did you acknowledge your own answer? Or did you quickly change the subject of your thoughts?The best thing I ever did for myself was to acknowledge my answer to that question, which allowed me to recognize what makes me happy and stop chasing after 'shoulds'. The word itself sounds harmless, but holds sway over our everyday actions until you realize that anything you associate with "should" doesn't truly belong to you. Who says you should? Why should you? 🤔Embracing the positive energy that comes with this realization has led me to some of the most challenging, but also the most rewarding changes in my life. I'm not saying that every day is perfect, but there's something perfect in every day - however cliché that sounds.Your voice is your voice—listen to it. 🎙️Just ensure you’re not stepping on others to do so. #selfawareness #positivechange #personalgrowth

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Complaining vs voicing a complaint — what's the difference?The two sound as if they're referring to the same thing, but there's a fundamental difference:🗣️ Voicing a complaint is about advocating for yourself and seeking the changes that are both possible and important to you. 🍵 Complaining, on the other hand, is talking about what's bothering you, without addressing the problem or the person who can help solve it. Voicing your complaint puts you in the driver’s seat. It’s about identifying what’s not working, which empowers you to change it. 🚀 It allows you to take ownership and claim agency—which can be scary as hell. #selfadvocacy #growthmindset #empowerment

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🚀 Let the countdown begin! 🚀In just 4 months, we'll come together for the Human Firewall Conference 2024.This year's event promises to be bigger and better than ever, and it looks like word has already gotten out—tickets are selling fast! While the tickets are free, availability is limited.Have you saved your seat yet? If not, make sure to grab yours before we sell out: https://buff.ly/3WZzdIm Can't make it to Cologne in November? Don't worry - you can register for the livestream too!#HuFiCon24 #humanfirewallconference #sosafe

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Anyone who's worked with people knows that anything can escalate. For Customer Success Managers (CSMs), it can happen swiftly and might even feel like a personal failure – but it’s not.Here's what I say to that little voice in your head that tries to chime in:Escalations don't matter. What matters is how you handle them. 💪The same goes for mistakes that never escalate. We’re all humans working with humans, and mistakes are part of the journey. The key is to take ownership, fix it, and move forward.Remember, it's not the escalation itself but your response that defines success.#customersuccess #escalations #resilience

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As this year's Pride Month comes to an end, I hope we all carry forward the spirit of allyship we've been showcasing.The colorful merch and logos during June are wonderful, but let’s remember that the people we celebrated this month deserve to feel safe and valued for who they are every day of the year—not just during these 30 days.If you're wondering where to start, I highly recommend reading The Savvy Ally by Jeannie Gainsburg. It's a fantastic resource for anyone looking to become a better ally to the LGBTQIA+ community beyond Pride Month.Let's keep the momentum going! 🌈 #pridemonth #allyship #inclusion

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💡 "The customer is always right." Or are they? 🤔We've all heard the saying, but let's dig a little deeper. Customers know where they want to go and what they want to achieve, but they might not always know the best way to get there. This might ruffle some feathers, but think about it: Do we engage with others just to have our views validated? I certainly don't.A Customer Success Manager's (CSM) role isn't just about saying yes or no to customer requests. It's about being a strategic partner and advisor. It starts with understanding the root of the customer's request, what problem it aims to solve, and the desired outcome. From there, a CSM can guide the customer toward achieving their goals, which might look different from the original ask. This approach translates seamlessly into leadership. My role as a leader isn't to simply grant requests (with PTO requests being the one exception). It's to understand my team's needs and provide them with the resources and support necessary to thrive. 🌱It's more important to be kind, than it is to be nice. Kindness involves a deeper level of understanding and commitment to truly helping others succeed.#customersuccess #leadership #kindnessoverniceness

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I just noticed that LinkedIn now prompts you to "Start a post, try writing with AI." 🔍I'm not sure when this change happened, but it seems many voices have already discovered this option. And I believe it's a positive development. Now, before you come for me in the comments: keep reading. 👇 There are countless voices and perspectives out there waiting to be shared, but many people feel uncertain about where to start or how to phrase their thoughts—not everyone is a natural creative writer. If they were, we wouldn't need copywriters.That being said, I don't think that you should let AI determine everything about your post. Make sure that it reflects your voice and the perspective you wish to share; it's ok to get a little bit of help with the right phrasing. 💡 #LinkedInAI #contentcreation #writingtips

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Last week was SoSafe's first product premiere, and our second CS week; an exhilarating blend of creativity and professional growth! 🎨 Our team bonded over a Paint & Drink session, while a workshop the next morning combined laughter with learning. ✈️ I went from soaking in the sun and beauty of Greece to heading straight over to Germany for our product premiere - it was a whirlwind of inspiration and hard work. And we'll do it all over again soon enough. If you couldn't join us live, don't worry - catch the highlights and insights on demand here: https://lnkd.in/g-Q7_K7g#HumanRiskOS #sosafeproductpremiere #humanriskmanagement

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